California Water Service Company Emergency Notification | Throughout CA

California Water Service Company


Business Process Reengineering
Arcgis Server Silverlight Application
Integration with Automated Notification
Operations Support


Client Award: National Association of Water Companies – Management Innovation Award, First Prize

Automated Notifications for Geographically-Targeted Customers

The California Water Service Company (Cal Water) is the largest investor-owned American water utility west of the Mississippi. Cal Water retained Psomas to design and implement an enhanced customer notification system.

The Emergency Notification Application is a custom application that connects Cal Water’s GIS, customer information, and telephone systems to enable emergency responders to respond to incidents and notify customers quickly and effectively.

With a few key strokes, an emergency responder can convene an incident response team, draw a notification area on a map to isolate affected customers, produce door hanger routes, send automated phone calls to customers, track notification campaign status, and retain records related to the incident.